Refund Policy

You may cancel an order free of charge at any time before it has been dispatched or prepared for collection. Once an order has entered fulfilment, it can no longer be cancelled, but the situations below may still qualify for a refund or replacement.

You are entitled to a replacement, refund or store credit where:

• The item received is damaged, defective or does not match its listing.
• You received the wrong product or an incorrect quantity.
• A product fails to meet the quality or lab-testing standard advertised.

Report the issue within 48 hours of delivery with your order number and, where possible, photos of the product and packaging, to hello@cannaplug.co.za. We will investigate and resolve valid claims promptly.

Due to the consumable and regulated nature of cannabis flower, edibles, vapes and concentrates, we are unable to accept change-of-mind returns on opened or used products. Unopened, unused accessories in original packaging may be returned within 7 days of delivery for a store credit or exchange.

For hygiene, safety and regulatory reasons, opened flower, edibles, vapes, concentrates and any product where the seal has been broken cannot be returned or refunded unless found to be faulty or non-compliant on arrival.

Approved refunds are issued to the original payment method within 5–10 business days. Where a refund isn't possible on the original method, we will offer an equivalent store credit or EFT refund, at your preference.

If your order does not arrive, or arrives significantly later than the delivery window provided at checkout, contact our support team and we will investigate with our delivery partner and offer a refund or reshipment where appropriate.

For any refund, return or cancellation query, reach our support team at hello@cannaplug.co.za or +27 10 123 4567, Mon–Fri 09:00–19:00, Sat 09:00–20:00, Sun 09:00–15:00.