Delivery Policy

CannaPlug currently delivers across Pretoria, Johannesburg and Cape Town metro areas, with in-store collection available at Shop 002, One On Mutual, Pretoria Central. Enter your address at checkout to confirm delivery availability for your area.

• Standard delivery — 2–3 working days, R80.
• Discreet delivery — plain, unbranded packaging handed directly to you, R120.
• In-store collection — free, ready within 2 hours during trading hours.

Every order is packed in plain, tamper-evident packaging with no external branding indicating the contents. This protects your privacy and meets regulatory requirements for the transport of cannabis products.

All deliveries require an age and identity check on handover. The recipient must be 18 years or older and present valid government-issued photo ID. Where a medical recommendation is required for a product, this may also be verified at the door. We are unable to leave orders unattended or with a third party who cannot be verified.

Delivery fees are calculated at checkout based on your selected option and location. From time to time we may offer free or discounted delivery above a minimum order value — any active threshold will be shown at checkout.

If nobody eligible is available to receive and verify the order, our courier will attempt to contact you to reschedule. Repeated failed deliveries may incur an additional redelivery fee. Orders that cannot be delivered after reasonable attempts will be returned to CannaPlug and refunded, less any delivery fees already incurred.

Once dispatched, you'll receive tracking details by email and can follow your order's status from the Orders tab in your CannaPlug account.

For delayed, missing or damaged deliveries, contact our team at hello@cannaplug.co.za or +27 10 123 4567 and we'll resolve it as quickly as possible — see our Refund Policy for further detail.